General Information
- Standard shipping s a flat rate of $4.95 for all memorial jewelry orders within the United States. Orders over $50 ship free.
- Items are normally shipped within 1-3 business days of cleared payment, excluding weekends and Federal holidays. Around holidays, please allow up to 5 business days for processing.
- Need it faster? We offer expedited services at checkout.
Due to high volumes, we are unable to accommodate requests for address changes or order changes/cancellations. Please ensure that all information entered is correct, at the time your order is placed.
IMPORTANT
- We are unable to offer refunds for any carrier delays
- We are unable to refund/reship packages that are still in transit; this includes packages that the USPS has denoted “In Transit, Arriving Late”.
- It is the responsibility of the buyer to ensure that the shipping address provided at checkout is correct. We cannot forward packages to a different address.
- We are unable to refund or reship orders where the tracking shows delivered. Should this happen, please submit a missing mail request at https://missingmail.usps.com/ for assistance in locating your package.
International Buyers – Please Note:
- Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
- Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
- Items will be declared at full value. We are unable to mark items as a gift.
Refused and Undeliverable Packages
If your package is returned to us by the shipping carrier, your order will be restocked and refunded less the cost of shipping.
If a custom/engraved item is refused or returned as undeliverable, a 50% restocking fee will be assessed. Original shipping is non-refundable.
We are unable to reship orders that are returned as undeliverable. If you would like us to reship your order, please place a new order and be sure to double check the shipping address provided.
