icon

Return & Refund Policy

RETURNS

We want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products.

However, if you are not satisfied with your purchase, you can return the products to us for a full refund, less original shipping charges.

Please contact us within 30 days of placing your order to obtain a return authorization number. We will not accept any returns without a return authorization number.

EXCEPTIONS

  • Custom/personalized/engraved items are not eligible for return or refund. Please be sure to read the description carefully and ask any questions prior to purchase.
  • Clearance items are not eligible for return or refund unless defective.

Once a return is authorized, if the product is defective, we will refund your payment and send you a return shipping label. Otherwise, you will receive your payment less any shipping charges upon return of the item(s). 

Please return authorized orders in their original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

Please note that we cannot accept returns on any cremation jewelry items that have been used. 

Once an RMA number has been received, please ship the item(s) by mail to: 

Sarah & Essie
1250 Western Blvd.
Ste. L2-157
Jacksonville, NC 28546

Please include a copy of your sales receipt for faster service.

When we receive your return, we will credit your original payment method within 5 business days of receipt of the returned item(s). We will also send you a copy of the refund memo via email.

CANCELLATION/REFUND POLICY

Because we begin processing orders immediately upon receipt, we are unable to accommodate requests for address changes or order changes/cancellations. Please ensure that all information entered is correct, at the time your order is placed. 

If you no longer need the item(s), please refer to the above return instructions upon receipt of your order.