Don't get me wrong, service and shipping was fast and excellent. Thr item is beautiful. And I like to think that I have a careful hand with all the crafting and chef work I do. But the item was ruined by the "super glue" instruction and application process. I could not get it closed again and the super glue dried, effectively making the item junk. I have bought ash jewelry from a lot of places but this is the first place that said to glue the item closed. Maybe you should consider a change to a rubber washer for sealing? They seem to work better... I'm not happy and my daughter is disappointed that I need to look for a new item for her to wear...
I'm so sorry you had an issue when filling your urn. We do recommend gluing all pendants that have a loop/bail at the top, because over time they will unscrew if they're not permanently sealed.
I'd like to thank you for this feedback - based on it, we are going to update our email instructions to specify that urns like yours that are held withn a locket don't need to be glued.
I've emailed you privately so that we can take care of this for you. Please feel free to reach out if we can help with anything else.
~ Sarah & Essie Team