Is ordering online safe
We are dedicated to providing a safe, secure shopping environment for our customers.
Our site is hosted on a certified Level 1 PCI DSS compliant server.
Every page is protected with a 128-bit SSL certificate which secures and encrypts all information on this site, including your personal data.
Do you collect sales tax?
Where required by law, we collect sales tax and pay it to the state or province to which we’ve shipped your merchandise.
We currently collect sales tax in the following U.S states:
* NORTH CAROLINA
Please be aware that International customers may be charged customs duties when your order enters your country.
Unfortunately, we are unable to calculate or collect these charges on your behalf. Should you have any questions, please reach out to your local customs office and/or Post Office.
Can I cancel or modify my order?
Because we begin processing orders immediately upon receipt, we are unable to accommodate requests for address changes or order changes/cancellations. Please ensure that all information entered is correct, at the time your order is placed.
Please visit our Refund & Return Policy Page to find out how to return an item.
When will my order ship?
Orders are shipped Monday through Friday, excluding weekends and Federal US Holidays.
Items are normally shipped within 1-3 business days of cleared payment, excluding weekends and Federal holidays. Around holidays, please allow up to 5 business days for processing.
Need it quick? We offer upgraded shipping options at checkout, should you need to ensure faster transit times.
How long will it take to get my order?
That depends on the shipping option you choose and where you are located. Most standard shipping orders will arrive within 2-5 business days.
What happens if I refuse my order or is returned as undeliverable?
If your package is returned to us by the shipping carrier, your order will be restocked and refunded less the cost of shipping.
We are unable to reship orders that are returned as undeliverable. If you would like us to reship your order, please place a new order and be sure to double check the shipping address provided.
Do you offer local pickup?
We're sorry, but at this time we are unable to offer store pickup.
What are your products made of?
Our cremation jewelry is made out of 316L stainless steel, unless otherwise noted on the product description page.
We chose this metal for its anti-corrosion, tarnish and chemical properties. In addition, stainless steel is considered hypoallergenic.
Do you offer personalization?
Yes, many of our items are eligible for engraving. For those products, you will find the engraving option listed on the product details page.