Is Buying On-Line Safe?

Yes. We are dedicated to providing a safe, secure shopping environment for our customers. Our site is hosted on a certified Level 1 PCI DSS compliant server. Every page is protected with a 128-bit SSL certificate which secures and encrypts all information on this site, including your personal data.

How do I place an Order?

1. Browse our online store. 2. Click on the product you want to buy. 3. Select the desired options (e.g., size, color). 4. Click "Add to Cart." 5. Review your items in the cart. 6. Click "Checkout." 7. Enter your email address 8.. Enter your shipping information. 9. Choose your preferred shipping method. 10. Enter payment details (credit card, PayPal, etc.). 11. Review your order one last time. 12. Click "Place Order" to complete your purchase. That's it! Your order will be processed, and you'll receive a confirmation email with order details.

What Payment Methods Are Accepted?

Accepted Payment Methods: Credit/Debit Cards: We accept major credit and debit cards, including Mastercard, Visa, American Express, Diner's Club, and Discover. You can safely enter your card information during the checkout process. PayPal: We offer the convenience of PayPal & Venmo for secure online payments. Simply choose the PayPal or Venmo option at checkout and log in to your PayPal account to complete your purchase. Apple Pay: If you're shopping on a compatible Apple device, you can use Apple Pay for a quick and easy checkout experience. Look for the Apple Pay button during checkout. Google Pay: For Android users, Google Pay provides a fast and secure way to make payments. Select the Google Pay option at checkout and follow the prompts to complete your purchase. Amazon Pay: Shop with ease using Amazon Pay. Select the Amazon Pay option at checkout and log in with your Amazon credentials to make a quick and secure payment. Shop Pay: If you're a frequent shopper on our store, you can use Shop Pay for a faster and more convenient checkout experience. This option stores your payment and shipping information for seamless future purchases. Shop Pay Installments: To provide you with even more flexibility, we offer Shop Pay Installments. With this option, you can split your purchase into multiple smaller payments over time, making it easier to manage your budget while still enjoying your products. Learn more here.

Do you collect Sales Tax?

Where required by law, we collect sales tax and pay it to the state or province to which we've shipped your merchandise. We currently collect sales tax in the following U.S states: NORTH CAROLINA Please be aware that International customers may be charged customs duties when your order enters your country. Unfortunately, we are unable to calculate or collect these charges on your behalf. Should you have any questions, please reach out to your local customs office and/or Post Office.

Can I cancel or modify my order?

Because we begin processing orders immediately upon receipt, we are unable to accommodate requests for address changes or order changes/cancellations. Please ensure that all information entered is correct at the time your order is placed. Please visit our Refund & Return Policy Page to find out how to return an item.

What Shipping Methods Are Available?

Orders are shipped via the following methods: * USPS * UPS

How quickly will my order ship?

We prioritize swift shipping, aiming to dispatch orders promptly with a typical turnaround time of 1-3 business days. Please note that during peak holiday seasons such as Mother's Day and Christmas, production times may be extended to ensure we meet high demand.

Do You Ship Internationally?

We currently ship within the United States and Canada only.

How do I return an item?

RETURNS POLICY: We want you to be satisfied with your purchase. If you need to return an item, please visit our Returns Policy page for detailed instructions, including exceptions, return address, and refund process. Please ensure accuracy when placing orders, as we can't accommodate changes or cancellations due to immediate processing.

Do you offer local pickup?

We're sorry, but at this time we are unable to offer store pickup.

FAQ - Sarah & Essie

: Yes. We are dedicated to providing a safe, secure shopping environment for our customers.

Our site is hosted on a certified Level 1 PCI DSS compliant server. Every page is protected with a 128-bit SSL certificate which secures and encrypts all information on this site, including your personal data.
: We typically ship orders within 2-3 business days. However, please allow up to 7 business days for your order to arrive.
: We offer a 30-day return policy on all of our memorial jewelry. If you are not satisfied with your purchase, you can return it for a full refund, less original shipping costs.

Please visit our returns policy page for important exceptions and instructions.
: If you have any questions about your order, please contact us at hello@sarahandessie.com. We will be happy to help you.
: Memorial jewelry is a piece of jewelry that holds a special meaning or memory. It can be worn as a reminder of a loved one who has passed away, or to celebrate a special occasion.
: We offer a variety of memorial jewelry, including urn necklaces, bracelets, and keychains. We also have a selection of custom jewelry options so that you can create a piece that is truly unique and personal.
: To care for your memorial jewelry, it is important to keep it clean and dry.

You can use a soft, damp cloth to gently wipe away any dirt or fingerprints. Avoid using harsh chemicals or abrasive materials, as they can damage the jewelry.

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